Best Co-Browsing Software in 2026
Aug 07,2026The best co-browsing software combines secure browser sharing, agent controls, privacy masking, and integrations with the systems your teams already use. It can reduce handling time, improve first-contact resolution, and make complex digital journeys easier for customers.
This comparison reviews 20 co-browsing tools for customer support, onboarding, sales, financial services, and enterprise contact centers. Pricing and trial availability can change, so confirm current terms with each vendor before purchasing.
- Glance — Best for Enterprise customer service
- Surfly — Best for Embedded digital collaboration
- Upscope — Best for SaaS support teams
- Fullview — Best for Technical product support
- Cobrowse.io — Best for Developer-led web and mobile
- Unblu — Best for Digital banking collaboration
- eGain Cobrowse — Best for Omnichannel contact centers
- Acquire — Best for Unified customer engagement
- Genesys Cloud CX — Best for Large cloud contact centers
- NICE CXone — Best for Enterprise contact-center operations
- Salesforce Service Cloud — Best for Salesforce-centered service teams
- Talkative — Best for High-touch digital sales
- REVE Chat — Best for Multichannel website support
- Zoho SalesIQ — Best for Zoho-based support teams
- ScreenMeet — Best for CRM-integrated remote support
- CrankWheel — Best for Phone-based sales guidance
- GoInStore — Best for Retail virtual shopping
- TeamViewer — Best for Cross-device remote assistance
- BeyondTrust Remote Support — Best for Secure enterprise technical support
- Rescue by GoTo — Best for High-volume technical support
Comparison Chart
Cobrowse.io
Genesys Cloud CX
NICE CXone
Salesforce Service Cloud
BeyondTrust Remote Support
Rescue by GoToTop Tools Reviewed
Enterprise co-browsing and visual engagement for service, sales, and digital guidance.
Glance helps agents join customers inside websites and applications while limiting the information exposed outside the relevant experience. It supports guided navigation, visual engagement, and enterprise integrations.
The platform is a strong fit for organizations with large service operations and strict security requirements. Prospective buyers should expect a consultative sales and implementation process.
Key Features
- Browser-based co-browsing sessions
- Sensitive-data masking controls
- Mobile application visual engagement
- CRM and contact-center integrations
- Agent guidance and analytics
Pros and cons
Pros:
- Built for enterprise deployments
- Strong privacy-focused controls
- Supports web and mobile journeys
- Broad service workflow coverage
- Established visual engagement vendor
Cons:
- No public standard pricing
- Sales process required
- Implementation may require specialists
- Potentially excessive for small teams
- Advanced features may cost more
Flexible co-browsing technology for embedded customer collaboration across digital channels.
Surfly provides co-browsing infrastructure that businesses can embed into customer journeys. Agents and customers can navigate web content together, communicate, and transfer control within configured boundaries.
Its flexibility is attractive to financial services, support providers, and software companies. Implementation planning is important when workflows require extensive branding, integrations, or complex permissions.
Key Features
- No-download co-browsing
- Shared browsing and control
- Video and document collaboration
- Configurable privacy restrictions
- APIs for embedded workflows
Pros and cons
Pros:
- Highly flexible deployment options
- Works across complex websites
- Supports branded experiences
- Broad collaboration toolset
- Suitable for regulated workflows
Cons:
- Pricing requires vendor contact
- Configuration can be technical
- Customization needs developer resources
- May exceed basic support needs
- Integration effort varies
Straightforward co-browsing designed to help SaaS agents view and guide customer sessions.
Upscope focuses on fast co-browsing for customer support and success teams. Agents can view a user’s browser context, highlight page elements, and guide navigation without conventional screen sharing.
The product is especially approachable for SaaS companies wanting a focused tool. Teams should verify pricing, session limits, and compatibility with their application framework before committing.
Key Features
- One-click co-browsing
- Agent cursor and highlighting
- Form and password masking
- Support platform integrations
- Session activity visibility
Pros and cons
Pros:
- Simple agent experience
- Quick SaaS implementation
- Focused co-browsing feature set
- Useful customer context
- No traditional screen sharing
Cons:
- Less comprehensive than suites
- Costs rise with seats
- Website integration still required
- Limited broader contact-center features
- Compatibility testing is necessary
Product support platform combining co-browsing, session replay, and technical context.
Fullview gives support teams a shared view of user activity through co-browsing and session replay. Technical context can help agents reproduce issues and guide customers inside web applications.
It is particularly relevant to software companies that want support and product diagnostics in one workspace. Buyers should compare retention, recording limits, and plan-level features.
Key Features
- In-app co-browsing
- User session replay
- Console and technical context
- Privacy masking options
- Help-desk workflow integrations
Pros and cons
Pros:
- Combines support and diagnostics
- Useful for reproducing bugs
- Free entry option
- Modern agent interface
- Designed for SaaS products
Cons:
- Advanced plans cost more
- Focused mainly on web apps
- Recording raises privacy considerations
- Requires application installation
- Usage limits may apply
Developer-friendly co-browsing SDKs for websites, mobile apps, and connected devices.
Cobrowse.io provides SDKs and APIs for adding co-browsing to web, mobile, and device experiences. Support agents can view customer screens, annotate content, and request control where permitted.
It is a good option when development teams want detailed implementation control. The tradeoff is that deployment and ongoing maintenance may require more engineering involvement than a turnkey service.
Key Features
- Web and mobile SDKs
- Remote control permissions
- Screen annotation tools
- Sensitive-data redaction
- API-based customization
Pros and cons
Pros:
- Strong developer tooling
- Broad device coverage
- Flexible embedded experience
- Granular privacy controls
- Transparent starting price
Cons:
- Engineering resources are helpful
- Advanced usage can cost more
- Setup is not fully turnkey
- Customization increases maintenance
- Feature availability varies by platform
Secure digital interaction suite built primarily for banking and financial services.
Unblu combines co-browsing with secure messaging, video, voice, and customer collaboration. Its workflows are designed around financial institutions that need controlled interactions and continuity between digital channels.
The platform offers broad enterprise capabilities but may be more complex than a focused co-browsing product. Buyers should evaluate deployment, compliance, integration, and service requirements carefully.
Key Features
- Secure co-browsing
- Messaging and conversation history
- Video and voice collaboration
- Financial-services workflow support
- Enterprise integration options
Pros and cons
Pros:
- Designed for regulated banking
- Comprehensive engagement channels
- Strong security positioning
- Supports relationship-based service
- Enterprise deployment options
Cons:
- No public pricing
- Lengthier implementation likely
- Too broad for simple needs
- Specialized financial-services focus
- Requires integration planning
Enterprise co-browsing integrated with eGain’s broader customer engagement platform.
eGain Cobrowse helps agents guide customers through websites and forms while protecting selected information. It can be used with chat, messaging, knowledge, and broader contact-center workflows.
The tool is most compelling for organizations considering the wider eGain ecosystem. Standalone buyers should confirm integration options, licensing structure, and the effort needed for deployment.
Key Features
- Guided browser collaboration
- Field masking and security
- Chat and messaging integration
- Agent engagement workspace
- Enterprise analytics support
Pros and cons
Pros:
- Fits omnichannel operations
- Enterprise-grade workflow options
- Privacy controls included
- Connects with knowledge tools
- Suitable for complex service teams
Cons:
- Pricing is not public
- Broader suite may add complexity
- Implementation support may be needed
- Potentially costly for smaller teams
- Best value within eGain ecosystem
Customer engagement platform combining co-browsing, chat, video, and automation.
Acquire offers co-browsing as part of a broader communication platform. Agents can collaborate with customers in the browser and move among chat, voice, and video when the interaction requires more context.
It can suit teams wanting several engagement channels from one provider. Organizations interested only in co-browsing should compare the suite’s cost and complexity with specialized alternatives.
Key Features
- Interactive co-browsing
- Live chat and messaging
- Voice and video support
- Chatbots and automation
- Customer engagement analytics
Pros and cons
Pros:
- Multiple channels in one platform
- Useful for sales and support
- Collaborative agent tools
- Supports automated engagement
- Centralized customer conversations
Cons:
- No public pricing
- May include unneeded features
- Configuration can take time
- Integration depth should be tested
- Smaller teams may prefer simplicity
Cloud contact-center platform offering co-browsing within a comprehensive omnichannel environment.
Genesys supports co-browsing as part of its cloud customer-experience portfolio. Agents can combine guided web interactions with voice, digital messaging, routing, workforce tools, and analytics.
The platform makes sense for organizations standardizing on a full contact-center suite. It is generally a larger investment and implementation than a standalone co-browsing application.
Key Features
- Co-browsing within agent workspace
- Omnichannel interaction routing
- Workforce engagement tools
- Journey and performance analytics
- AI-assisted customer service
Pros and cons
Pros:
- Comprehensive contact-center platform
- Strong omnichannel continuity
- Scales for large operations
- Extensive integration ecosystem
- Advanced routing and analytics
Cons:
- More expensive than focused tools
- Implementation can be substantial
- Plan structure can be complex
- May require partner assistance
- Excessive for small support teams
Enterprise customer-experience suite with digital guidance and co-browsing capabilities.
NICE CXone provides an extensive contact-center environment covering digital channels, voice, workforce engagement, automation, and analytics. Co-browsing and visual guidance can support agents handling complicated online interactions.
It is most appropriate for medium and large organizations evaluating an enterprise platform. Buyers should confirm which package includes co-browsing and account for implementation and add-on costs.
Key Features
- Digital interaction management
- Agent visual guidance
- Omnichannel routing
- Workforce and quality management
- AI and customer analytics
Pros and cons
Pros:
- Broad enterprise functionality
- Scalable contact-center architecture
- Strong analytics portfolio
- Supports complex service operations
- Multiple digital channels
Cons:
- Co-browsing packaging requires confirmation
- Complex procurement process
- Add-ons can increase cost
- Implementation may take months
- Not designed for small teams
CRM-centered customer service platform that can support visual remote assistance and guided service.
Salesforce Service Cloud centralizes cases, customer records, knowledge, automation, and digital service channels. Visual Remote Assistant and partner integrations can extend workflows with browser or screen-based guidance.
It is a logical option for organizations already invested in Salesforce. Buyers specifically seeking co-browsing should verify the exact product, edition, and add-on required for their intended experience.
Key Features
- Unified CRM service records
- Visual remote assistance options
- Omnichannel case routing
- Knowledge and workflow automation
- Large integration marketplace
Pros and cons
Pros:
- Deep CRM context
- Extensive customization options
- Large partner ecosystem
- Powerful service automation
- Suitable for global enterprises
Cons:
- Co-browsing may require add-ons
- Costs can rise quickly
- Administration requires expertise
- Implementation can be complex
- Feature packaging changes frequently
Digital customer-contact platform featuring co-browsing, chat, voice, video, and analytics.
Talkative helps businesses deliver assisted digital experiences through co-browsing and several communication channels. Agents can guide customers online while maintaining conversational context in a unified interface.
The platform is useful for high-value sales and service interactions where chat alone is insufficient. Public pricing is limited, so buyers need a tailored quote and product demonstration.
Key Features
- Real-time co-browsing
- Web chat and messaging
- Browser voice and video
- AI-assisted agent features
- Contact-center integrations
Pros and cons
Pros:
- Strong channel selection
- Designed for digital journeys
- Useful for consultative sales
- Integrated agent experience
- Supports personalized service
Cons:
- Pricing is not public
- Broader than basic co-browsing
- Implementation effort varies
- May require integration work
- Feature needs should be scoped
Customer communication platform offering live chat, video chat, bots, and co-browsing.
REVE Chat combines co-browsing with live chat, video, messaging, and chatbot capabilities. Agents can see and guide customer activity on supported web pages while continuing the conversation.
It can be an accessible option for teams wanting multiple support channels with published tiers. Businesses should test masking, application compatibility, reporting, and integration depth during the trial.
Key Features
- Website co-browsing
- Live chat and messaging
- Voice and video chat
- Chatbot automation
- Visitor and agent analytics
Pros and cons
Pros:
- Published pricing tiers
- Multiple engagement channels
- Free plan available
- Suitable for smaller teams
- Straightforward trial access
Cons:
- Advanced features require upgrades
- Less enterprise specialization
- Integration depth may vary
- Customization can be limited
- Usage limits should be checked
Affordable live-chat and visitor-engagement platform with screen-sharing and support collaboration tools.
Zoho SalesIQ provides live chat, visitor tracking, automation, messaging, and support integrations. Its screen-sharing and customer-assistance options can help agents guide users, although the experience may differ from specialized DOM-based co-browsing.
It is attractive to organizations already using Zoho products or seeking an affordable engagement tool. Buyers should verify that its visual assistance method meets their exact privacy and interaction requirements.
Key Features
- Live website visitor tracking
- Chat and messaging channels
- Screen-sharing assistance
- Chatbot and routing automation
- Zoho application integrations
Pros and cons
Pros:
- Affordable published plans
- Free plan available
- Strong Zoho ecosystem fit
- Broad visitor engagement features
- Accessible for small businesses
Cons:
- Not purely a co-browsing platform
- Visual assistance method may differ
- Advanced automation needs upgrades
- Enterprise controls may be limited
- Feature availability depends on plan
Cloud-native remote support and visual assistance embedded in major service platforms.
ScreenMeet provides remote support, screen sharing, and visual assistance inside CRM and service-management environments. Agents can launch sessions from existing workflows and retain interaction context with the customer record.
It is a strong candidate for teams prioritizing native agent-workspace integration. Organizations needing strict browser-only co-browsing should confirm which session modes and privacy controls apply.
Key Features
- Browser-based remote support
- CRM-embedded agent controls
- Mobile visual assistance
- Session recording and audit
- Enterprise security controls
Pros and cons
Pros:
- Strong CRM integration
- No separate agent console
- Supports multiple device types
- Enterprise workflow alignment
- Useful audit capabilities
Cons:
- No public pricing
- Broader remote-support focus
- Session modes require evaluation
- Best fit depends on CRM
- Setup may need administrators
Instant browser-based screen sharing designed for sales and customer conversations by phone.
CrankWheel lets representatives share screens with customers through a browser link, making it useful during phone calls and product demonstrations. Viewers generally do not need to install software or create an account.
The tool is simple and sales-oriented, but it is closer to frictionless screen sharing than full interactive co-browsing. Teams requiring shared control or field-level masking should validate those needs carefully.
Key Features
- No-download viewer access
- Instant screen-sharing links
- Website and document sharing
- Sales engagement integrations
- Meeting activity analytics
Pros and cons
Pros:
- Very easy customer access
- Useful during phone calls
- Published pricing options
- Fast sales demonstrations
- Free plan available
Cons:
- Primarily screen sharing
- Limited interactive co-browsing controls
- Sensitive content needs caution
- Less suitable for app support
- Advanced features cost more
Virtual shopping platform connecting online customers with store experts through video and collaboration.
GoInStore focuses on virtual retail experiences that connect website visitors with in-store or remote product experts. Video-led assistance can help shoppers explore products and receive personalized buying guidance.
It is best evaluated as a retail engagement platform rather than a general-purpose support tool. Companies should confirm current co-browsing functions, ecommerce integrations, regional availability, and pricing.
Key Features
- One-to-one virtual shopping
- Live video product guidance
- Retail expert routing
- Ecommerce journey integration
- Engagement performance analytics
Pros and cons
Pros:
- Purpose-built for retail
- Personalized shopping experience
- Connects customers with experts
- Supports high-value purchases
- Video-centered customer guidance
Cons:
- Limited general support use
- Pricing is not public
- Co-browsing scope needs confirmation
- Retail specialization narrows fit
- Implementation requires ecommerce planning
Established remote-connectivity platform for device support, screen sharing, and visual assistance.
TeamViewer supports remote access, attended support, screen sharing, and augmented-reality assistance across many device types. It can help agents diagnose issues outside the boundaries of a single website.
Its breadth is valuable for IT and technical support, but it is not a dedicated privacy-scoped co-browsing product. Buyers should choose carefully between remote control and browser collaboration use cases.
Key Features
- Cross-platform remote support
- Attended device sessions
- Screen sharing and control
- Augmented-reality assistance
- Enterprise device management
Pros and cons
Pros:
- Very broad device support
- Established global vendor
- Strong technical-support capabilities
- Multiple deployment options
- Scales beyond browser issues
Cons:
- Not dedicated co-browsing software
- Remote access can expose more
- Licensing may become complex
- Commercial plans can be costly
- Customer downloads may be required
Security-focused remote support platform for controlled access to endpoints and systems.
BeyondTrust Remote Support enables support teams to connect to desktops, servers, and mobile devices with enterprise access controls and audit capabilities. Browser-based support options can reduce friction for selected customer sessions.
It is strongest for security-conscious IT support rather than guided website journeys. Organizations should distinguish endpoint control requirements from co-browsing needs before selecting it.
Key Features
- Secure attended remote support
- Privileged access controls
- Session recording and auditing
- Multi-platform endpoint support
- Service-desk integrations
Pros and cons
Pros:
- Strong security controls
- Detailed session auditing
- Suitable for regulated enterprises
- Broad endpoint coverage
- Integrates with IT workflows
Cons:
- Not focused on website guidance
- No public pricing
- Deployment can be complex
- Potentially expensive for small teams
- Remote access exceeds some needs
Remote support solution for assisting customers and employees across desktop and mobile devices.
Rescue by GoTo gives technical support teams tools for attended remote sessions, diagnostics, device control, and mobile assistance. It is designed for high-volume help desks that troubleshoot issues beyond a single browser page.
The product can complement co-browsing use cases but generally provides broader remote access. Teams focused on privacy-scoped website guidance may prefer a dedicated co-browsing platform.
Key Features
- Attended remote support sessions
- Desktop and mobile control
- Diagnostic system information
- Multi-session agent console
- Support workflow integrations
Pros and cons
Pros:
- Built for high-volume support
- Broad device compatibility
- Useful diagnostic capabilities
- Established remote-support product
- Free trial offered
Cons:
- Not true browser-only co-browsing
- Higher starting cost
- Remote access may require downloads
- Can expose broader screen content
- May exceed simple guidance needs
What is Co-Browsing Software?
Co-browsing software allows an agent and customer to view and interact with the same website or application session. Unlike conventional screen sharing, it usually shares only approved browser content and can conceal passwords, payment information, and other sensitive fields.
Businesses use co-browsing to resolve support problems, complete applications, guide product onboarding, assist online purchases, and explain complicated workflows. The technology can reduce customer effort while giving agents more context than chat or phone support alone.
Trends in Co-Browsing Software
Co-browsing platforms are becoming more deeply connected to contact centers, digital adoption systems, and customer-data platforms. Vendors are also emphasizing privacy, mobile support, artificial intelligence, and measurable journey outcomes.
AI-Assisted Agent Guidance
Artificial intelligence can summarize sessions, recommend next steps, and identify where customers encounter friction. These capabilities help agents respond consistently while giving managers better information for coaching and workflow improvement.
Privacy-First Collaboration
Modern platforms increasingly provide configurable field masking, role-based permissions, consent prompts, audit records, and controls that limit agents to approved pages. These safeguards are especially important in healthcare, banking, insurance, and public services.
Mobile and Omnichannel Co-Browsing
Customers frequently move among mobile apps, websites, chat, voice, and video. Co-browsing vendors are responding with mobile SDKs, channel handoffs, and unified agent workspaces that preserve context during the journey.
How to Choose Co-Browsing Software
Start with the journeys you need to support, the channels customers use, and the compliance requirements governing your data. A focused pilot can reveal whether a platform improves resolution time without creating unnecessary implementation work.
Key Features to Look For
Important capabilities include no-download session access, privacy masking, agent highlighting, shared navigation, permission controls, mobile coverage, session audit logs, analytics, and integrations with CRM, help desk, chat, and contact-center platforms.
Pricing Considerations
Co-browsing pricing may be based on agents, seats, sessions, usage, or an enterprise contract. Budget for implementation, integrations, mobile SDK work, security reviews, premium support, and usage overages in addition to subscription fees.
Request pricing for realistic session volumes and confirm whether development environments, recording, analytics, and additional domains cost extra. Enterprise buyers should also negotiate service levels and data-retention terms.
Security and Compliance
Review encryption, data residency, retention controls, authentication, access logs, masking behavior, and independent security reports. Confirm that the vendor can support regulations and internal policies relevant to your organization.
Implementation and Integrations
Some tools can be deployed with a small website script, while others require SDKs, contact-center configuration, or custom development. Verify compatibility with single-page applications, iframes, mobile apps, CRM records, and your preferred support channels.
Co-Browsing Analytics and Reporting
Useful reporting should connect co-browsing activity to resolution time, conversion, abandonment, customer satisfaction, and agent performance. Session-level data can also reveal confusing forms and recurring product issues.
Plan and Pricing Comparison Table for Co-Browsing Software
| Plan Type | Average Price | Common Features |
|---|---|---|
| Free | $0 | Limited agents or sessions, basic browser sharing, and community support |
| Basic | $20-$75 per user/month | Core co-browsing, highlighting, basic masking, and standard integrations |
| Professional | $75-$200 per user/month | Advanced controls, analytics, recording, CRM integrations, and priority support |
| Enterprise | Custom Pricing | High-volume usage, mobile SDKs, security controls, service levels, and custom integrations |
Co-Browsing Software: Frequently Asked Questions
What is the difference between co-browsing and screen sharing?
Co-browsing typically shares an approved website or application view rather than the customer’s entire screen. This narrower scope can improve privacy and make it easier for an agent to interact with page elements.
How does co-browsing software protect sensitive data?
Platforms can mask selected fields, restrict agent actions, request customer consent, encrypt traffic, and create audit logs. Buyers should test masking rules against their actual forms and applications.
Can co-browsing work without a customer download?
Yes. Many browser-based products start through a link, button, or short session code without requiring an extension. Mobile applications may require an embedded software development kit.
Which teams benefit most from co-browsing?
Customer support, sales, onboarding, customer success, banking, insurance, healthcare, ecommerce, and public-service teams commonly use co-browsing for assisted digital journeys.
Does co-browsing software integrate with CRM platforms?
Many products integrate with CRM, contact-center, live-chat, and help-desk platforms. Integration depth varies, so confirm whether session controls and records appear directly inside the agent workspace.
Is co-browsing suitable for regulated industries?
It can be suitable when the deployment includes appropriate masking, consent, access controls, encryption, retention settings, and contractual safeguards. Legal and security teams should validate the chosen configuration.
How much does co-browsing software cost?
Published entry-level plans may begin around $20 per user each month, but many enterprise systems use custom pricing based on agents, sessions, channels, or usage. Implementation and integration fees may be separate.
Should businesses run a co-browsing pilot?
Yes. A pilot can test browser compatibility, privacy controls, agent adoption, integration quality, and measurable improvements in resolution, conversion, or customer satisfaction.
Final Thoughts
The best co-browsing platform depends on whether you need a focused support tool, an embedded development platform, or a complete enterprise engagement suite. Security and implementation quality matter as much as the visible agent interface.
Shortlist products that fit your primary customer journeys, then compare them through a controlled trial or proof of concept. Use real workflows and measurable success criteria to make an informed decision.
